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Eye Care & Vision Associates

Phone: 716-631-EYES(3937)

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Warranty / Remake Policy

Accidents can happen with eyewear. To ensure our patients receive the best care possible, ECVA offers a No-Charge Standard Warranty.

Although ECVA does not charge to have the Standard Warranty, there are service fees that are collected at the time of redeeming a warranty.

Standard No-Charge Warranty Includes

Change of Prescription - If the physician changes the patient's prescription within 60 days, it is covered at no charge.

Non-Adapt - Lens Downgrade - If the patient is unable to adapt to the lens style that was originally prescribed and the patient decides to change the lens style to an option less expensive, no refund will be issued to the patient. This is a ONE TIME, no charge, replacement within 30 days.

Scratch Warranty - Prescription lenses do have a 30-day ONE-TIME scratch warranty at no charge. After 30 days to one year from the date of purchase, the patient will be charged a $60 processing fee for lens replacement (limited to one replacement).

Frame Warranty - Full 30-day frame defect warranty, no service fee applies. After 30 days to 1 year of purchase, a $60 processing fee will be charged to the patient when replacing a new frame (limited to one replacement).

Cancellation Policy - Orders can only be canceled on the same day of business on which they are ordered.

* Warranty is based on ECVA private sale policy and is subject to change at any time. Warranty does not apply to frame changes, loss, or abuse to eyewear. (Examples of abuse include but are not limited to; eyewear being stepped/sat on and, pet-related damage).

If the original order was placed through insurance, please refer back to the specific insurance remake/return policy.

The $60 / $120 service fee is collected at the time of the order.

Careers at ECVA

Four Western New York Offices

Elmwood Village

Map and directions to the Elmwood Village office of Eye Care & Vision Associates, Buffalo, NY

932 Elmwood Avenue
Buffalo, NY 14222
P: 716.884.0880
F: 716.884.0811


Map and directions to the Orchard Park office of Eye Care & Vision Associates, Buffalo, NY

200 Sterling Dr., Suite 300
Orchard Park, NY 14127
P: 716.648.5329
F: 716.648.3185

Niagara Falls

Map and directions to the Niagara Falls office of Eye Care & Vision Associates, Buffalo, NY

6917 Plaza Drive
Niagara Falls, NY 14304
P: 716.731.6434
F: 716.731.6439


Map and directions to the Williamsville office of Eye Care & Vision Associates, Buffalo, NY

811 Maple Road
Buffalo, NY 14221
P: 716.631.8888
F: 716.204.1050